Customer Service Training (2 Day Course)
Training is aimed at Office Staff, Retail Staff, Call Centre staff or anyone that represents the organization telephonically or face-to-face.
- Body Language
- Voice Tonality
- Verbal Communication
- Interpersonal Skills
- Your Attitude and your Job
- Listening Skills
- Listening Characteristics
- How do you rate as a Listener
- Listening Barriers
- How to handle an irate/angry client
- Customer Service
- What is Service?
- Tips for Improved Customer Service
- Role-plays to determine appropriate communication styles and also to ascertain that learning has happened.