service

Customer Service Training

Customer Service Training (2 Day Course)

Training is aimed at Office Staff, Retail Staff, Call Centre staff or anyone that represents the organization telephonically or face-to-face. 

Module 1:

  • Communication
  • Body Language
  • Voice Tonality
  • Verbal Communication
  • Interpersonal Skills
  • Your Attitude and your Job
  • Listening Skills
  • Listening Characteristics
  • How do you rate as a Listener
  • Listening Barriers
  • How to handle an irate/angry client

 

 Module 2:

  •  Customer Service
  • What is Service?
  • Tips for Improved Customer Service
  • Tele-Excellence

 

 Module 3:

  •  Role-plays to determine appropriate communication styles and also to ascertain that learning has happened.