Customer Service Training

Customer Service Training (2 Day Course)

Training is aimed at Office Staff, Retail Staff, Call Centre staff or anyone that represents the organization telephonically or face-to-face. 

Module 1:

  • Communication
  • Body Language
  • Voice Tonality
  • Verbal Communication
  • Interpersonal Skills
  • Your Attitude and your Job
  • Listening Skills
  • Listening Characteristics
  • How do you rate as a Listener
  • Listening Barriers
  • How to handle an irate/angry client

 

 Module 2:

  •  Customer Service
  • What is Service?
  • Tips for Improved Customer Service
  • Tele-Excellence

 

 Module 3:

  •  Role-plays to determine appropriate communication styles and also to ascertain that learning has happened.

Recruitment Consultant Training

Recruitment Consultant Training Workshop – Permanent or Contract Recruiters

The training is aimed at giving “would be” recruiters the skills to understand the industry and the possibility of gaining entry into this exciting career, it is also beneficial to current recruiters to rekindle their passion to make their desks or businesses more proficient and profitable.

Course Content:

  • A career in recruitment
  • Various levels of recruitment
  • Temp/Permanent Recruitment Agencies
  • Ethics
  • The successful recruiter
  • The Recruitment Cycle
  • Candidate management
  • Client Acquisition
  • Recruitment process and supplier service
  • Agreeing fees/terms and conditions
  • Candidate attraction
  • Interviewing – Competency or behavioural based interviewing
  • Do’s and don’t’s in recruitment
  • Taking a job spec or brief
  • Advertising – writing an ad
  • Shortlisting
  • Reference checking
  • Making and managing the offer

Recruitment & Selection

Recruitment & Selection – Permanent or Contract

Consultant:  Carrol October